Privacy Policy

This Privacy Policy explains how Nova Spark Group, operator of the PupandTote store (“we”, “us”, “our”), collects, uses and protects your personal data when you visit our website or place an order. Nova Spark Group is the data controller responsible for your personal data.

Who this applies to

  • Visitors – people who browse our website.
  • Customers – people who purchase or receive products.
  • Contacts – people who contact us by email or through our website.

What we collect

  • Contact details such as your name, billing address, shipping address, email address and phone number.
  • Order and payment information needed to process and deliver your purchase.
  • Account details if you create an account (such as username and preferences).
  • Device and usage information such as your IP address, browser type and how you interact with our website, collected through cookies and similar technologies.

How we use your data

  • To process, fulfil and deliver your orders and manage your account.
  • To provide customer service and respond to your enquiries.
  • To improve our website, products and shopping experience.
  • To prevent fraud and keep our store secure.
  • To send order updates, and—only with your consent—marketing about products you may like. You can unsubscribe at any time.
  • To meet our legal and regulatory obligations.

Who we share it with

We only share your data with trusted parties who help us run the store, including:

  • Shopify, which hosts our website and processes orders on our behalf.
  • Payment providers such as PayPal and card processors, to process your payment securely.
  • Shipping and fulfilment partners, to deliver your order.
  • Service providers such as IT, analytics and email providers, and authorities where required by law.

When you pay through a payment provider, you are also subject to that provider’s own privacy policy.

Cookies

We use cookies to make the website work, to remember your preferences, to analyse how the site is used, and—with your consent—for advertising. You can control or refuse cookies through your browser settings, although some features may not work as well if you do.

Data retention

We keep your personal data only as long as necessary for the purposes described above or to meet our legal obligations, after which it is deleted.

Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal data, to object to or restrict certain processing, and to withdraw consent. Because Nova Spark Group operates from the European Union, customers in the EU/EEA and UK enjoy rights under the GDPR. To exercise any of these rights, contact us using the details below.

Contact

For any privacy question, or to exercise your rights, email us at rickcacow@gmail.com.

PupandTote is operated by Nova Spark Group, which acts as data controller for the purposes of applicable data protection law.